Kalra Import AB, Stockholm, Sweden

Setting goals and developing plans for business and revenue growth.

Researching, planning, and implementing new target market initiatives.

Perform market research to identify new opportunities and engage with executives to establish strategies for pursuing those new opportunities.

Create and improve proposals for our existing and new clients.

RSG, Wipro India

Configuration script, SOP, HLD, LLD, due diligence checklist document preparation for routine operations.

Assisting Clients for Business Continuity Program.

Revamp Operational and Service Excellence programs.

Subject Matter Expert for designated site related issues.

Working closely with Delivery Managers, Pre sales Consultant team to enhance customer experience and acquire new projects.

Engaging with teams for ISO 27001 and other Cyber Security frameworks implementation.

Deliver Technical Training to new comers and practicing, engaging with automation efforts for network & Security services provisioning.

IT-Security audits & investigations.

Enterprise Client, Wipro India

Installation, Upgradation, Configuration & Troubleshooting of VMware ESXi Hypervisor, Network (SDN, Router, Switches, Load balancers), Security (Firewall, VPN IPS, IDS, WAF, Email,Web Security Gateway, SIEM), Wireless (WLC and Access points).

Logs review, POA (Plan of Action), RCA (Root Cause Analysis), RFO (Reason for Outage / Interim RCA), CIR (Chronologies of Incident Report) preparation, validation for major incidents and outages

Link Management, effective reporting to customer with help of industry standard tools (Ping Plotter, Solar wind), proactive alerts configuration.

Version upgrade activities, cut-over with minimal downtime, maintain High availability standards as per customer needs.

Dealing P1-P2 high severity cases, pressure management, OEM co-ordination, problem analysis and decision making

Telecom Client, Wipro India

Configuration, Troubleshooting & monitoring of Linux and Windows based Contact Center Applications.

Raising RFC and implementing the same within downtime window .

OS Patch Update & Backup of Critical Applications.

Responding Incident request, Service Request and Change request under Service Level Agreement.

Taking ownership of customer issues reported and anlyzing problems through to resolution.

University of Tartu, Estonia

Studied core concepts of Cyber Security including Cryptography, Privacy Preserving Technologies, Vulnerabilities, Legal aspect of Cyber Security, Secure Software design and attacks with cutting-edge technologies.

Birla Institute of Technology & Science, Pilani

Principles of Mathematics, Algorithms formulation, data structures, computer and network design, modeling data and information processes, and Machine learning.

Govt. Polytechnic Nilokheri

Foundation knowledge of Computer Networks, Electronics & Communication Technology in the well-established classroom and lab environment.